Residential Academy

The Residential Academy is a two-year programme designed for people who want to build a successful career in estate agency. There is no degree requirement, making it an accessible route into the property industry.

Through structured rotations across key residential business areas, you’ll develop industry knowledge, commercial awareness and the confidence to build lasting client relationships. You’ll gain hands-on experience in both Sales and Lettings, while learning from experienced colleagues who are invested in your development.

By the end of the programme, you’ll have built the skills, knowledge and practical experience needed to progress into a permanent role within Knight Frank’s Residential business.

1st Rotation (6 months): Client Services

In the first six months, you will join our Client Services team, focusing on identifying and nurturing relationships with current and past clients within our Central London Sales and Lettings offices. This role plays a vital part in lead generation and involves proactive outreach—primarily through outbound phone calls—to engage prospective clients and re-establish contact with past ones. Your role will involve providing exceptional service and expert advice, ensuring client satisfaction, and fostering long-term partnerships.

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2nd & 3rd Rotation (12 months): Sales & Lettings

During your six-month rotation in Sales, you will work as a Sales Negotiator, participating in property viewings, negotiations, and the entire sales process, gaining invaluable firsthand experience in successfully closing deals. During your six-month rotation in Lettings, you will work as a Lettings Negotiator, your responsibilities will include the day-to-day management of applicants, generating viewings, and securing lets on properties.

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4th Rotation (6 months): Elective

For the final six months of the programme, you will gain specialised knowledge and experience in one of our broader Residential business service lines, such as International, Project Marketing, Relocation and Corporate Services. Upon successful completion of the Residential Academy programme, the aim is for you to transition into permanent roles within Knight Frank, tailored to your career ambitions and the needs of the business.

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Learning and development

We’ll support your growth with training sessions and workshops, designed to develop your technical skills and industry knowledge. You’ll also gain insights and guidance through working closely with mentors and senior team members. Then, at the end of each rotation, you’ll have the opportunity to present what you’ve learnt to Knight Frank Regional Partners and programme sponsors.

Who this suits

This pathway suits people who enjoy building relationships, communicating clearly and working in a fast-moving client environment. You will need to be proactive, organised and comfortable learning through real experience, with a genuine interest in residential property and the people behind every move.